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Supporting people to adopt: one year on

Author: Alex Leslie

Supporting People to Adopt
  • Service User centred design
  • Sector Local government
  • Date 15 October 2020

Last year, we shared with you our work with Buckinghamshire County Council’s Adoption Service to help improve the experience of prospective adopters.

Our work together resulted in the service redesigning its information events and launching Adoption Ready, an online tool helping potential adopters to learn more and prepare to take their next steps.

One year on, we’re delighted to share that Buckinghamshire Council is on track to achieve a 200% increase in newly approved adopters over the previous year. This means that more than 30 additional families will be ready to begin their adoption journey by April 2021.

Clare Talbot Assistant Adoption Team Manager
The impact has been amazing, far beyond our wildest expectations. We started seeing the impact of the changes immediately with higher numbers of attendees at our new information evenings and lots of people using Adoption Ready to prepare. We now have more people getting in contact and they’re arriving better prepared.

Defying expectations during the pandemic

The early success during the months following the launch in October 2019 looked set to be halted by the Covid-19 pandemic. Yet, interest in adoption increased nationwide. Our work together ensured Buckinghamshire was well placed to help prospective adopters take the next step.


Clare Talbot Assistant Adoption Team Manager
The value of embracing a more digital approach has really paid off during the pandemic. Having Adoption Ready has meant that interested people can have an engaging and practical first experience of our service, fully remotely at their own convenience. It really reflects our values and strengths as a service, which is backed up when people meet our amazing team.

Over 2000 people have now used Adoption Ready, which helps users create a personalised readiness plan with practical things they can do to prepare to adopt, including links to further resources they may find useful.

Supporting People To Adopt One Year On

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