How digital transformation can deliver more impact for the public sector

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TPXimpact Multiplied Book Cover

A bold new vision for the future of our public services.

This book is for anyone that creates, delivers or supports public policy and services. It's about what the public sector, and everyone working with the public sector, does next, the future of digital transformation and what we can learn from the biggest crisis in our lifetimes - Covid-19.

We've already lived through over twenty years of the 21st century, and whilst progress is undeniable the pandemic has highlights huge shortcomings in what we've achieved so far with digital transformation. The 21st century doesn't just demand new digital tools and ways of delivery services. It demands new business models, new ways of organising, and more agile, responsive organisations.

In this book Ben Holliday shares his ideas and insights from the work we've been part of during the pandemic. He highlights the role we can all play in shaping how we do things better and how we can develop a new mindset - something we call Multiplied Thinking - to multiply impact for people and the planet.

The challenge for us all is this:

Everything we’ve done so far, everything that can be learned from the pandemic response, and the years of digital transformation that preceded it, now gives us an opportunity to re-evaluate our work and to question how we need to organise and work together to do more in the future.

Key themes

Future digital transformation

Exploring the future of digital transformation, and what becomes possible when bringing together modern design, digital technologies, and innovative change programmes.

Lessons from the pandemic

Learnings from the public sector's response to building and delivering services during the Covid-19, and why things shouldn't revert back to how they were before.

What makes it possible to do more?

How organisations are rethinking the relationships they have with society, and how they work more closely with local communities.

A hyper-local future

Understanding the need to fundamentally reshape our public institutions, working more closely with communities to deliver better outcomes for people and the places they live.

A fresh approach

The need for a new mindset, as well as new skill sets. How organisations are delivering policy and 'joined up' services to deliver population scale outcomes.

Value multiplied

Practical examples that demonstrate that not only is better value for money possible, but that we should also expect wider benefits for society.

Ben Holliday
About the Author

Ben Holliday

Ben Holliday is Chief Designer at TPXimpact. With other 20 years experience in design and digital transformation he works with organisations, change programs and teams to deliver modern digital products and services/

Ben's experience in the public sector includes design leadership roles as the Department for Work and Pensions (DWP) and work with the Government Digital Service (GDS). In the private sector he has worked extensively in digital, product and service delivery in the not-for-profit, charity, arts, education and financial sectors.