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How technology can improve mental health patient care

How Technology Can Improve Mental Health Patient Care (1)

by Sarah Finch

Automation technology can improve waiting times, patient communications, and outcomes in Mental Health Trusts.

As a society, we have come to realise there is no health without mental health. Yet people with mental health problems still face a disparity of outcomes, a lack of availability of treatment, and the general perception that mental health concerns are not considered equal to physical health. This situation has only been made worse since the pandemic, with mental health services put under even more pressure than before.

In spite of the dedication of individuals in the NHS working to improve the lives of people experiencing mental health problems, this is often made difficult by a lack of funding, complex patient needs, and overwhelming demand.

Could technology provide the answer?

Here are five ways Intelligent Automation can help NHS Mental Health Trusts.

1) Managing referrals

An important aspect of the patient journey is the referral process, which — given the demand for mental health services — can be lengthy and difficult for patients to navigate. Intelligent automation ensures that referrals are processed more quickly, giving patients a date for treatment as soon as possible. It can also be used to automatically send out additional information and advice to patients, providing them with support as they wait to be seen.

2) Processing appointments

Once patients have a referral, they need an appointment. Yet high volumes of patients and limited treatment availability puts pressure on administrative teams. Delays in the availability of appointments (for example, as a result of Covid-19) or scheduling difficulties can also lead to significant backlogs. These are demoralising for staff and often mean additional communication with patients is needed, to avoid appointments being arranged for those who no longer require treatment. Clearing appointment backlogs and dealing with the high volume, repetitive aspects of appointment processes can easily be carried out via intelligent automation.

3) Automating prescriptions

Pharmacy services are an essential function of mental health care, particularly for inpatients at hospital sites. With each prescription required to go through a review and validation process, this is a time-consuming task that takes pharmacists away from other aspects of patient care. By automating elements of the prescription process, staff can spend more time in a clinical setting, whilst also ensuring medication is dispensed accurately and efficiently.

4) Liaising with other services

Given the complex needs of many mental health patients, many care services liaise with other specialists or community based teams. Intelligent automation can facilitate this process, securely transferring case notes, integrating patient data with the systems of other services, and managing treatment pathways, enabling patients to receive the support and care they require more quickly.

5) HR and back office processes

Just like any organisation, NHS Mental Health Trusts can benefit from intelligent automation to streamline back office processes such as onboarding, invoicing and payroll. The technology can automatically add employees to relevant IT systems, verify and approve invoices, and manage administrative HR functions, enabling staff to improve the level of service they offer and focus on more value-adding tasks elsewhere.

No health without mental health

As these examples demonstrate, intelligent automation is a useful tool for the specific challenges faced by Mental Health Trusts, as they provide everything from specialist outpatient services, to inpatient care. By automating the high volume, repetitive, manual tasks associated with these operations, Trusts can instead focus on delivering the quality of care patients deserve, helping people to navigate their mental health challenges, and — in these difficult times — helping more people overall.

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Sarah Finch


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