Building a scalable analytics platform for HSBC

Challenge

Since 2014, TPXimpact has been assisting HSBC with the transformation of their global HR reporting needs. At the core of this work has been an analytics platform which HSBC needed to develop to address their changing reporting requirements.

When the project first started, HSBC were looking to scale up their HR reporting platform and introduce agile delivery within their IT department. They asked us to help them achieve the following goals with the platform:

• Create a scalable platform with stable means for rapid information delivery
• Ensure it could serve 1,500+ users
• Deliver Regular Information Packs to users
• Embed the platform within the organisation
• Move from a contractor model to a long term, stable partnership

Solution

We initially brought in a team of Senior Architects to work alongside the existing HSBC analytics team. This saw us provide support for business user queries and also begin to introduce new content, as HSBC’s needs for the platform continued to evolve.

What started as a 1,500 user base platform then grew significantly, so our team was needed in new ways. Additional functionality and scalability has since been built into the platform, in order to satisfy HSBC’s changing needs.

Impact

The work we implemented for HSBC ultimately led to a 3,000% growth in platform users, with the reporting platform now acting as the golden source of HR information within HSBC. Completing a major transformation of their entire HR function, the work has left HSBC delighted with the TPXimpact team.

Their ongoing trust in our ability to deliver has been reflected in the long term services agreement we’ve now signed with HSBC. As part of this contract, we will now be looking to integrate further advanced data analytics and digital innovation concepts within the platform.