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Project

Helping digital experiences bloom at Kew

Kew Gardens Hero Image
  • Service Digital experience
  • Sector Not for profit
  • Client Royal Botanic Gardens Kew

Royal Botanic Gardens, Kew engaged TPXimpact as their digital development partner, to build a new website with enhanced digital experiences for Kew’s diverse audiences.

In 2022 Manifesto merged with other organisations to form TPXimpact.

Challenge

Royal Botanic Gardens, Kew is a world heritage site, leading visitor attraction and centre for plant science. The organisation has ambitions to improve its digital experience for a range of users; from visitors to the gardens, to event attendees, to users who are interested in the research conducted by Kew’s scientists.

The kew.org website plays a critical role in increasing interest and engagement with Kew’s vital work in plant and fungal science and conservation, as well as delivering on key commercial goals such as ticket sales and donations.

Solution

Working as an extension of Kew’s Digital Experience team, our creatives, technologists and strategists helped redesign the website’s information architecture and key user journeys, before rebuilding the site on the Drupal 8 platform with significant improvements to the user experience.

Using a pattern library approach, the new site provides editors with an easy way to build and publish pages to accommodate a wide variety of content and showcase their photography.

Kew Gardens Website Multi Device

Impact

Bounce rates decreased by


19.9%


Launched in March 2019, the new kew.org website was part of the first phase of Kew and TPXimpact's ongoing digital development partnership.

The new site has seen increased user engagement, with average bounce rates down by 19.9%. TPXimpact and Kew will continue working together to deliver improvements to the digital experience and further develop their digital roadmap for the entire organisation.

Chloe Shipman Head of Digital Experience, Kew
Thank you all so much for the hard work that went into the build, and all the support you’ve given us along the way. I’m so pleased we chose you as our new agency partner, it’s been a really positive experience so far and I’m looking forward to the relationship continuing over the coming year. All of the team have mentioned how much they are enjoying working with you.
Natalie Volichenko Project Manager, TPXimpact
It is a pleasure working with the Royal Botanic Gardens, Kew Digital Experience team. Our collaborative approach not only delivered an end product that we are all very proud of, but made it an enjoyable project too. We look forward to working on more exciting projects together in the future.

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